our privacy policy

Anthony Tesselaar values your privacy

Anthony Tesselaar is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which has set clear standards and guidelines for the collection, access, storage and use of personal information which Anthony Tesselaar may obtain during the course of our business operations.

Our Privacy Policy sets out matters of which you should be aware regarding information we may collect about you, our policies on the management of personal information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose that information.

The information we collect

In order to provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are; your enquiries, to answer your product questions, suppliers’ after hours contact details or on-line competitions. Privacy law requires Anthony Tesselaar to collect personal information about you directly from you if it is reasonable and practical to do so.

Generally, you have no obligation to provide any information requested by Anthony Tesselaar. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.

We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:

race
political or religious beliefs
sexual preferences
criminal convictions
membership of professional or trade associations or unions
health information

How that information is used

The personal information that we seek is generally used for the specific purpose of being of service to you. For example; name and contact address for answering an enquiry or product question and contact details for participating in a competition.

We do not use or share personal information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations. However we may disclose personal information to our service providers who provide services in connection with our products and services.

Keeping information accurate and up to date

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

Keeping information secure

Anthony Tesselaar takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store information in different ways, including in paper and electronic form. We use security procedures and technology to protect the information we hold. Access to and use of personal information within Anthony Tesselaar is appropriately limited to prevent misuse or unlawful disclosure of the information.

We also take measures to destroy or permanently de-identify your personal information when it is no longer required.

In instances where other organisations provide support and or services, Anthony Tesselaar requires them to appropriately safeguard the privacy of the information provided to them.

Your Privacy on the Internet.

Dealing with Anthony Tesselaar online

We take care to ensure that the personal information you give us on our website is protected. Our website has electronic security systems in place, including the use of firewalls and data encryption.

We may use cookies which will enable us to identify you. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. We may use cookies to help us improve our service to visitors to our site and to ensure that our site stays easy to navigate and useful to its visitors.

Links to Other Sites from our website

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Gaining Access to Your Personal Information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).

If you require access to your personal information, please contact our Privacy Officer. Before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee or our cost if your request requires a substantial effort on our part.

If you need to update your information (e.g. if you change your address or contact phone number), please contact the relevant Anthony Tesselaar office to which you supplied that information so we can make the change. You can update your online membership details directly via Tesselaar.com.

Resolving Your Privacy Issues

If you have any issues you wish to raise with us, or would like to discuss any issues about our Privacy Policy, then you are welcome to speak directly with our staff and they will do their best to resolve your issue. If investigation is required or if our staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution and we will keep you advised of progress.

You may also contact our Privacy Officer directly by telephone or by letter or by email with your issues or queries.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au